The customer agrees to the following
terms and conditions in relation to product purchase, and the use of our
Payment for services can be made by credit card, cash, money order,
certified check, business check or paypal. All business checks must
clear (3 to 5 business days) before work can begin on your project.
Quality Dubs requires a 50% deposit when placing an order. The remaining
balance is to be paid in full on order completion. Online order projects
must be 100% pre-paid before work can begin unless credit terms have
been otherwise established.
Quality Dubs reserves the right to change or withdraw promotional offers
at anytime and without notice. Any promotional offer extended to new
customers is subject to the approval and verification of Quality Dubs
and can be retracted at any time without warning or notice.
All materials supplied by the customer will remain in the possession of
Quality Dubs until full payment is received. Any order, which is not
picked up by the customer within 60 days of completion, by state law,
becomes property of Quality Dubs. This includes original masters or any
other materials supplied to us by the customer. Hence; we reserve the
right to sell or distribute this property and product in any way we deem
necessary or choose. If a customer cancels an order and work has not yet
begun on that order, Quality Dubs will release all materials supplied
back into the customers possession with no charge. It is at the sole
discretion of Quality Dubs as to the release of any product or materials
to the customer if payment for services has not been received.
Quality Dubs reserves the right to change its pricing or policy at any
time. Written estimates are only subject to change if additional work is
necessary to complete an order. In this case, the customer will be
notified before commencing. Quality Dubs assures you that every possible
care will be taken to protect your materials while in our possession.
Any possibility of damage to your original masters is extremely
unlikely. However, it is always good practice to make backups or copies
of any critical items. Quality Dubs cannot be held liable for any damage
or loss to customer supplied materials, including fire, flood, acts of
God, loss or damage in shipping or other means while in our possession.
Customer Deadlines and Ship Dates
Quality Dubs consistently strives to work effectively within the
parameters of customer deadlines and delivery due dates. However,
Quality Dubs cannot be held responsible for late shipments, this
includes delays due to the customer requesting project changes or
project holdups due to an excessively high production schedule or
machine equipment failures and maintenance issues. Occasionally projects
may develop problems or a machine or item of equipment will require
maintenance which inadvertently may effect our production schedule and
product ship dates.
The information in this section is to make the customer aware of certain
known issue and technical problems that can arise from certain
combinations of CD-R media and CD players. These issues are well
documented in the recording and replication industry.
All CDís duplicated by Quality Dubs are done so using the short run "CD
Burning" process onto CD-R media. We do not offer CD replication and
none of the CDís we duplicate are manufactured using the CD replication
or glass master stamper process.
There are known issues with CD-R media in general that can effect the
audio playback of some CD-Rís in certain types of CD players. Generally
this problem is restricted to older CD players (over 7 years), car CD
systems and portable players. However this problem can occur with any
media or player and is typically caused due to the CD reader or playerís
read laser or laserís being unable to read the table of contents or PQ
information on the CD-R. This can result in the CD-R not playing at all
in the player or audio skipping. This is usually never a problem
associated with the actual CD-R but in fact with the laser on the CD
player. Older CD players and car systems sometimes have less powerful
lasers and can have errors interpreting the coded information on the
reflective surface of the disc.
The CD-R media we use was specially designed to combat this problem and
is an audio approved media. We have had very limited problems. We treat
product issues very seriously and have taken precautionary steps to
prevent these problems. The type of CD-R media we use has formulated dye
which is consistent with error free audio playback in the majority of CD
players. If for any reason a CD-R is not playing in a player it will be
replaced at no charge. Quality Dubs cannot accept liability for
consequential or inconsequential issues or problems arising from audio
playback of duplicated CD-Rís. It is recommend that the client orders
replicated CD's of 500 or more if they are concerned about possible
problems arising from audio playback of short run CD-R's.
Quality Dubs treats product quality issues and customer satisfaction
very seriously and offers a 100% quality money back guarantee on all
products and services. Product refunds will be made in the event of
damaged, flawed or bad product. Quality Dubs will only refund the
purchase price of product sold. The customer will only be refunded for
product returned to Quality Dubs. Product that is not returned to
Quality Dubs cannot be not be refunded. Quality Dubs may exercise its
right to replace any damaged product before refunding the purchase
price. Quality Dubs will arrange shipment or payment for USPS ground
shipment for product returns.
If for any reason a CD is not playing in a player it will be replaced at
no charge. Quality Dubs cannot accept liability for consequential or
inconsequential issues or problems arising from audio playback of
All product returns must be made within 30 days of product delivery. Any
returns made after this 30 day period will not be replaced or refunded.